Frequently Asked Questions

My watch is broken, how can I get it repaired?
Bulova has several service centers throughout the world.
Please see our list of Bulova Service Centers to find the one closest to you.   

My battery is dead, where can I get a new one?
We recommend taking your watch to your nearest authorized Bulova service center. Use our Bulova Service Centers to find an authorized service center near you.


I need a new band (or new links) for my watch, where can I get those?
Please see our list of Bulova Service Centers and contact the one closest to you.


How can I tell if my watch is authentic?
The easiest way to know if your watch is authentic is if it was purchased from an authorized Bulova retailer. If you’re unsure, please contact the Retailer you purchased it from or contact the Bulova Service Center closest to you.


Where can I find out about my warranty?
Your watch is covered by Bulova’s 3-Year Global Warranty from the moment it was purchased. To qualify for warranty service, you will need to provide proof of purchase (eg. Bulova watch receipt) from an authorized Bulova retailer.
For warranty terms and conditions, please refer to the Terms and Conditions page.


How can I get a manual for my watch?
Most manuals are available for download on our website.
Please refer to our Parts & Manuals page to find the manual for your watch.


How do I wind my mechanical watch?
Mechanical watches are powered by the movement of your wrist as you wear it.   It is recommended that you use a watch winder when you are not wearing your watch every day.  If you use a watch winder for your Bulova Automatic, set your winder to 700 – 900 CW rotations per day. 


Why is periodic inspection of a watch important?
A watch has a precision mechanism with parts that are gradually deteriorated, and surfaces that gradually become scratched and worn out even in appropriate use. The deterioration of water resistance performance is critical as it may cause water penetration into the watch and result in its malfunction.It is very important to send the watch to periodic inspections to solve problems such as deterioration of packing, scratch, or breakage of the glass or others. It is recommended to conduct periodic inspection every three or four years. Inspection of the movement and water resistance performance are very important to keep the watch performing correctly.

Bulova has several service centers throughout the world.

Please see our list of Bulova Service Centers to find the one closest to you.

What is the best way to care for my watch band/strap?
Metal watch bands
Metal watch bands will retain their beauty for a long time if proper care is exercised; however, occasional cleaning may be necessary as dust and dirt accumulate from everyday wear. To clean, first remove the metal bracelet from the watch, then use a soft brush and warm soapy water to clean the bracelet. Be sure to thoroughly rinse the metal bracelet with clear water and completely dry it before reinstalling it on your watch. If the bracelet cannot be removed easily from your watch and your model is classified as a 50-meter (or higher) water resistant model and has been properly maintained, you may wash the bracelet without removing it. If your timepiece is classified as less than 50-meter water resistant, or is not a water resistant model, we suggest you take your watch to your local jeweler or send it to the nearest Authorized Citizen Service Center for professional cleaning of the exterior.

Leather bands
Leather bands are more susceptible to damage and premature wear from moisture than a metal bracelet. A leather band may be damaged or exhibit accelerated wear if moisture or perspiration is allowed to remain on or saturate the band. Wipe both the inside and outside of your strap daily with a soft dry cloth to remove collected contaminants. If your strap becomes saturated with moisture either from water or perspiration, be sure to allow the strap to completely dry before wearing the watch again. You should also inspect the buckle and pin connections to ensure the moisture has not loosened any connections on the strap that could result in loss of your timepiece.

Rubber watch straps
Rubber watch straps are sensitive to perspiration, salt water, and oil, which are easily absorbed and can cause the strap to crack and then break - so, periodic cleaning is recommended. Using a soft toothbrush and a mild dish detergent and water, thoroughly cleanse the inside and outside of the strap. Completely rinse off any soap residue and then thoroughly dry the strap. If you expose your strap to salt water, be sure to rinse it with clear water as soon as possible. A rubber protectant may also be used to keep the strap pliable and extend lifespan.

Silicone watch straps
Silicone watch straps are sensitive to perspiration, saltwater, and oil, which are easily absorbed and can cause the strap to crack and then break. Periodic cleaning is recommended. Using a soft toothbrush and a mild dish detergent and water, thoroughly cleanse the inside and outside of the strap. Completely rinse off any soap residue and then thoroughly dry the strap. If you expose your strap to saltwater, be sure to rinse it with clear water as soon as possible. A rubber protectant may also be used to keep the strap pliable and extend its lifespan.